Frequently asked questions
Does the situation with Covid-19 affect your work and order delivery?
We are working in usual mode but invite you to take advantage receive samples for wallpapers, textile products and other goods remotely through Omniva parcel machines. All samples are free. The fee is calculated only for delivery: 1.99-2.99 €. Samples are delivered within 1-2 business days.
- Orders are delivered without significant changes (transzOut of Poland and Germany can be delayed but not more than 2 business days)
- Exposed delivery with courier straight from the factory (within 5-6 business days) is available. Price for delivery: 9.99-18 €. Ask us to get more information about this delivery method.
- Expanding working hours. On weekdays: 9.30 am - 18.30 and Saturdays 10.00 - 5 pm. Let's answer all your questions, help with calculations, and accept your order.
Why choose directly on Tapetenshop.lv?
Our team has been engaged in wallpaper wholesale and retail for over 13 years. In the meantime, we were able to accumulate the necessary experiences and knowledge that we will be happy to share with our customers. In addition, we offer the most comfortable and fastest way to bring your apartment to the coziness and comfort of your apartment.
Fast choice and solution: Thanks to a thoughtful filter, the wallpaper is significantly faster than viewing each catalog with samples in the wallpaper store. In addition, we added all the information and photos needed for each card. This way we save your time and nerves.
Time. You can enter our internet shop whenever you want to want: any day, at any time of the day and choose the wallpapers you like. After that, you will no longer have to go anywhere, the courier will deliver your purchase to the receipt/parcel or you home.
Quality. We only offer the highest quality product. If necessary, for a larger part of the assortment, we are ready to send you by mail wallpaper samples so you can familiarize yourself with the color and texture in real life.
What do we offer?
Our assortment consists of time -tested German factories such as AS Creation, Architects Paper, Rasch, Rasch - Textil, Erismann. More than 15,000 names. Over time, our website will offer all the most up -to -date collections of these factories, but it is already possible to order any articular from the above brands.
How long is the order fulfillment?
Fulfillment of the order depends on two things: availability of the selected position and the mode of delivery.
The speed of execution of the order depends on the type of delivery chosen.
Standard delivery on receipt points or parcelas (DPD, Omniva) 10-14 calendar days from the order. Omniva Packages: 2.99 €, DPD Package Packages: 3.50 €, Delivery with DPD courier: € 5.99 (in Latvia).
Delivery with local courier DPD to your address within 10-14 days of order. Delivery on Saturdays is possible. To clarify the cost of shipping, please contact us by phone or email.
Accelerated delivery with ups courier straight from the factory. Delivery “Gold” Within 5-6 business days to your address. Delivery fee: 22.00 - 35.00 € (dependent on volume and weight).
More about delivery in the section >> Product Delivery <<
We want to pay attention to the fact that on average 95% of the production assortment is available at the factory.
In the event that the wallpaper is not available at the factory, we will immediately inform you of the production deadlines, after which the decision is made or wait for the wallpaper to be made at the factory or change to another design.
What are the available settlement forms for the item, purchased in the online store?
To pay for the item, purchased in the online store, you can:
- Internet bank paying the advanced invoice
- To pay online using the following Internet banks: Swedbank, SEB, Citadele and Luminor
- We accept Visa, MasterCard and Maestro debut/credit cards
Is it safe to shop on the website Tapetenshop.lv?
Your data and our customer data are safe. The website Tapetenshop.lv platform is the highest class certificate PCI DSS*.
In addition, all online payments made directly through your bill PayPal or credit card pass through the payment system PayPal - which is a secure internet transaction guarantee. It is a testament to 173 million active users worldwide using Paypal payments.
In addition, all transactions made on our website via PayPal through the Paypal system are automatically spreading the buyer protection program. In the event that the item you ordered was not delivered or is significantly different from the description, we will help you return the full purchase value, including delivery.
- Payment Card Industry Data Security Standard (PCI DSS) - Payment Card Data Security Industry Standard developed by Payment Card Industry Council (PCI SSC), which founded international payment systems VISA, MasterCard, American Express JCB и Discover. The standard represents 12 detailed data on the requirements of payment card holders for safety for safety, which is transferred, stored and processed in information organizations infrastructure. Organizing appropriate measures for the conformity of standard requirements provides a complex approach to information security for payment card data. (Wikipedia©)
What if I get the product in a damaged position?
In the event of a damaged item, please draw up advertising in accordance with the Courier Service and notify the online store by telephone or e-mail.
What if my order delivery is delayed?
In this situation, please contact us on the phone: (+371) 20664444 or by e-mail: info@tapetenshop.lv, specifying the order number.
What time does the Customer Service Center work?
The Customer Service Center is open from Monday to Friday from 9am to 7pm. Please contact the phone: (+371) 20664444 or e-mail info@tapetenshop.lv
How much does the delivery cost?
Delivery fee depends on the type of delivery chosen. More detailed on time limits and fees in the section „Delivery”.
How can you make changes to your order or cancel it?
If you want to make changes to your order or cancel it, please contact you on the day of the order: info@tapetenshop.lv
Are all the products offered in the online store?
The type of wallpaper offered on the website is in the main warehouse in Germany. Please contact our operator by telephone or email for details on the existence of a particular articular articular.
Questions about wallpapers
What if the wallpaper has a defect?
How do I check if the wallpaper I have chosen?
Do you need to remove old wallpapers before gluing new wallpaper?
Are the wallpapers safe for the environment and health? Of meaning labeling RAL?