Frequently asked questions
Why choose TapetenShop.lv?
Our team has been in the wallpaper wholesale and retail business for more than 15 years. During this time we have managed to accumulate the necessary experience and knowledge, which we will be happy to share with our customers. Moreover, we offer the most convenient and fastest way to bring cosiness and comfort to your apartment.
Quick choice and solution: thanks to a clever filter, finding wallpaper is much quicker than going through each wallpaper sample catalogue in a wallpaper shop. What's more, we've included all the necessary information and photos with each product card. This way we save you time and nerves.
Time. You can come to our online shop whenever you like: any day, any time of day, and choose the wallpapers you like. Then you don't have to go anywhere, the courier will deliver your purchase to the pick-up point or to your home.
Quality. We offer only the highest quality products. If necessary, for a larger range, we are prepared to send you wallpaper samples by post so that you can see the colours and textures in real life.
What do we offer?
Our range consists of time-tested German manufacturers such as AS Creation, Architects Paper, RASCH, RASCH - Textil, Erismann. More than 15 000 names. Eventually we will be offering all the latest collections from these factories on our website, but right now you can order any item from the above brands.
How long does it take to place an order?
The order processing depends on two things: the availability of the selected item and the delivery method.
The speed of the order depends on the delivery method chosen.
Standard delivery to pick-up points or parcel machines (DPD, OMNIVA) within 10-14 calendar days of order placement. OMNIVA parcel machines: 3,8 €, DPD parcel machines: 3,50 €, delivery by courier: 6,50 € (Latvia).
Delivery by local courier to your address within 10-14 days of order. Delivery on Saturdays is possible. Please contact us by phone or email for delivery costs.
Express delivery by UPS courier straight from the factory. Delivery within 5-6 working days to your address. Delivery fee: 22.00 - 35.00 € (depending on volume and weight).
More about delivery in the section >> Delivery <<
We would like to draw your attention to the fact that on average 95% of the product range is available at the factory.
If wallpapers are not available in the factory, we will inform you immediately of the production deadlines, after which a decision will be made whether to wait for the wallpaper to be produced in the factory or to change to another design.
What forms of payment are available for goods bought online?
You can pay for an item purchased in the online shop by:
- In an online bank by paying the invoice in advance
- Pay online via the following online banks: Swedbank, SEB, Citadele and Luminor, REVOULT, PAYSERA. The full list varies from country to country.
- We accept Visa, MasterCard and Maestro debit/credit cards
Is it safe to shop at TapetenShop.lv?
Your data and the data of our customers are safe. The tapetenshop.lv platform has the highest PCI DSS Class 1 certification*.
In addition, all online payments made directly through your PAYPAL invoice or credit card payments go through the PAYPAL payment system - which is a guarantee of a secure online transaction. This is demonstrated by the 173 million active users worldwide who use PAYPAL payments.
In addition, all transactions made on our website via the PAYPAL system are automatically covered by the buyer protection programme. In the event that an item you ordered was not delivered or is significantly different from the description, we will help you to return the full purchase value, including shipping.
- Payment Card Industry Data Security Standard (PCI DSS) - Payment Card Industry Data Security Standard developed by the Payment Card Industry Security Standards Council (PCI SSC), founded by the international payment systems Visa, MasterCard, American Express, JCB и Discover. The standard represents a set of 12 detailed security requirements for payment cardholder data that is transferred, stored and processed in the information infrastructures of organisations. The organisation of appropriate measures to ensure compliance with the standard requires a comprehensive approach to the information security of payment card data. (Wikipedia©)
What if I receive the goods in damaged condition?
If you receive damaged goods, please make a claim in accordance with the courier service's rules and notify the online shop by phone or email.
What if my order is delayed?
In this case, please contact us by phone at (+371) 20664444 or by email at info@tapetenshop.lv, quoting your order number.
What are the Customer Service Centre opening hours?
The Customer Service Centre is open Monday to Friday from 9.00 to 19.00. (+371) 20664444 or by e-mail info@tapetenshop.lv
How much does delivery cost?
The delivery fee depends on the delivery method you choose. For more details on delivery times and charges, see "Delivery".
How can I change or cancel my order?
If you wish to make changes to your order or cancel it, please contact us on the day you place your order by email: info@tapetenshop.lv
Are all the products offered in the online shop available?
Approximately 95% of the wallpaper types offered on the website are available in our main warehouse in Germany. Please contact our operator by phone or e-mail for further information on the availability of a specific item.
Questions about wallpapers
What if the wallpaper has a defect?
How do I check whether the wallpaper I have chosen will fit?
Do you need to remove old wallpapers before gluing new wallpaper?
Are the wallpapers safe for the environment and health? Of meaning labeling RAL?