Regulations
Description of terms
Customer - a natural person who places orders in the online store www.tapetenshop.lv and is the recipient of the ordered Product. The Customer uses the Goods purchased in the online store www.tapetenshop.lv for his personal needs, the needs of his family members and relatives or for other purposes.
Seller - www.tapetenshop.lv, SIA "Home Trends".
Internet shop - a website on the Internet, which has the address www.tapetenshop.lv on the Internet. Customers are offered the Seller's Product for registration in the online store, as well as the terms of payment and delivery of the ordered Product.
Website - www.tapetenshop.lv.
Product - a material unit that is in circulation and is offered for sale on a website.
Order - a duly executed Customer's request for delivery of the selected Product on the website to the address specified by the Customer.
- General provisions
1.1. The owner and administrator of the website is SIA "Home Trends".
1.2. By ordering the Product through the online store www.tapetenshop.lv, the Customer agrees to the Terms of Sale of the Product (hereinafter - the Terms), which are explained below.
1.3. These Terms and Conditions, as well as the information about the Product posted on the Website are public.
1.4. Mutual relations between the Customer and the Seller are regulated by the legislation of the Republic of Latvia.
1.5. The Seller reserves the right to make amendments to these Terms.
1.6 In the online store all product prices are indicated in EUR
1.7 Payment currency: Euro (EUR)
- Registration
2.1. Execution of the order is available to the Customer with or without registration on the website.
2.2. The Seller is not responsible for the accuracy and reliability of the information provided by the Customer in the registration form.
2.3. The Client undertakes not to disclose his username and password, which were indicated in the registration form. If the Customer has suspicions about the disclosure of the user name or password or has suspicions about their use by third parties, the Customer undertakes to immediately inform the Seller by sending a letter to info@tapetenshop.lv.
The letter must be sent from the e-mail address provided in the registration form.
- Execution of the order and its execution deadlines
3.1. The Customer can place an Order by phone, e-mail, through the website www.tapetenshop.lv or independently, indicating to the Seller the information required for placing an Order. For detailed information, see the section " Payment ".
3.2. If the Customer has placed the goods in the Order quantity exceeding the specified goods in the Seller's warehouse, the Seller shall inform the Customer thereof by sending an e-mail to the e-mail address specified by the Customer during registration. The Customer has the right to pay and receive the Product in the quantity in which the Product is available in the warehouse or to cancel the given position in the Order or as an alternative to accept the seller's proposal to postpone the Order until the specified Product is available in the Seller's warehouse. If the Customer has not agreed with the Seller within 7 working days, the Seller has the right to cancel this Order in full.
3.3. The term of receipt of the Goods depends on the timely payment of the Order by the Customer, the type, region and address of delivery, the work of the relevant delivery service, which ensures the delivery of this Order and does not directly depend on the Seller.
3.4. The information materials placed on the website cannot fully reflect the characteristics of the product (including color, size, technical parameters, shape). Before placing the Order, the Customer has the right to contact the Seller to clarify the details of the Product. If the Customer has not contacted the Seller for detailed explanations, it is considered that the Customer, when placing the Order, has no doubts about the properties of the Product.
3.5. In case the Goods are not in the Seller's warehouse in the required quantity, including for reasons beyond the Seller's control, the Seller has the right to cancel the given position in the Customer's Order, informing the Customer by sending a notification to the e-mail address provided by the Customer.
3.6. In cases when the Customer refuses a partially or fully paid, but not sent Order, the canceled Order amount is returned to the Customer.
3.7. The Product Descriptions posted in the online store www.tapetenshop.lv are for information purposes only and the use of the given information does not create a legal obligation between the visitor and the Seller. The product description may not meet the criteria of the Customer's informative requests.
3.8. The owners of the online store www.tapetenshop.lv are not responsible for the transfer of photo color parameters to the Customer's display.
- Delivery
4.1 The goods are delivered to all regions of Latvia and some other countries.
4.2 In order for the Product to be delivered to the Customer as soon as possible, the Seller shall do everything dependent on it. However, we would like to inform you that delays in the delivery of the Product are possible due to reasons beyond the control of the Seller.
4.3 The risk of accidental loss or damage of the Goods passes to the Customer at the moment the Customer receives the Order.
4.4 In cases when the Product has not been delivered to the Customer due to the fault of its lost postal (courier) service staff at the time of delivery, the Seller shall reimburse the Customer for the value of the paid goods only after the Seller has received a confirmation or compensation from the postal service.
4.5 Delivery methods are indicated on the website in the " Delivery " section.
4.6 The calculation of the delivery value of each Product is performed by calculating the weight, delivery region and type of a specific Product or the entire Order and is indicated on the website in the last stage of placing the Order.
4.7 The Order is delivered to the Customer or the person specified in the Order as the recipient of this Order.
- Product payment
5.1 The price of the product is indicated on the website. In case the incorrect price of the ordered Product was indicated, the Seller shall inform the Customer at the earliest opportunity to cancel or confirm the Customer's Order. If it is not possible to contact the Customer, the said Order is considered canceled. If the Order was paid, the Seller returns the payment amount.
5.2 The payment methods were described in the template in the " Payment " section.
5.3 The Order is accepted for further processing only after the full amount of the Order value has been paid to the Seller. Ordered Product is reserved for 24 hours.
5.4 On the Website, Payment for the Order is made through the payment system PayPal Express Checkout.
5.4.1 Operations with bank payment cards, authorization services are provided by PayPal Express Checkout. If a company that provides authorization for payment with bank payment cards has reasonable suspicions that the operation is fraudulent - this company has the right to refuse to implement the said operation.
5.4.2 In order to avoid fraud, all transactions processed on the website and paid with Paypal (credit card) are checked. If a person who is not the owner of the Paypal account is indicated as the recipient of the Order and the delivery address is not verified in the Paypal system, the processing of the Order may be delayed for the purpose of additional verification of the legality of the transaction. The person, the bank card holder, is obliged to present two pages of his passport at the first request of the Seller: with a photo and place of declaration, as well as a photocopy or scanned image of both sides of the bank card (card number must be covered, except for the last four digits). If the Customer does not present the above-mentioned documents or in case of doubts about their authentication, the Seller is entitled to cancel this Order. The Seller returns the order amount to the bank payment card holder.
5.5 The Seller has the right to grant the Customer discounts on the Product and offer the Customer to participate in bonus programs. The seller has the right to amend them unilaterally.
- Product return
6.1 The Customer has the right to refuse the ordered Product within 14 days of receipt. See " Cancellation Policy " for details.
- Intellectual property
7.1 Copying of all textual information and graphics published on the website is prohibited. The TapetenShop.lv brand, trademark name and logos located on the website belong to their owner.
- Warranties and Liability
8.1 The Seller shall not be liable for the loss incurred by the Customer as a result of improper use of the Product.
8.2 The seller is not responsible for the content and functionality of external sites.
8.3 The Seller has the right to return or in any other way transfer its rights and obligations in mutual relations with the Customer to third parties.
8.4 The descriptions of the goods in the online store www.tapetenshop.lv are for information purposes only, and the use of this information does not create legal obligations between the visitor and the owner of the online store. The accuracy of the product description may not meet the criteria of the Customer's information request.
8.5 The owners of the online store www.tapetenshop.lv are not responsible for the transfer of photo color parameters to the Customer's display.
- Confidentiality and security of personal information
9.1 Provision of Customer Information.
9.1.1 When registering on the Website, the Customer provides the following information: Name, Surname, E-mail address, Telephone, Address, Postal code, City, Country.
9.2 Use of information provided by the Customer.
9.2.1 The Seller uses the Customer's information for the purpose of:
Customer registration on the site;
Fulfillment of its obligations to the Client;
Website evaluation and job analysis;
To inform the client about additions to the collection or promotions.
9.2.2 The Seller has the right to send advertisements and informative notices to the Customer. If the Customer does not wish to receive such notifications from the Seller, he may send a relevant notification to the e-mail info@tapetenshop.lv
9.3 Disclosure of Information Received by Seller.
9.3.1 The Seller undertakes not to disclose the information received from the Customer. The transfer of information about the Customer's agents and third parties who act in accordance with the agreement concluded with the Seller for the purpose of fulfilling the obligations assumed to the Customer is not considered a violation.
9.3.2 Disclosure of information within the limits in accordance with the legislation of the Republic of Latvia is not considered a violation of the rules.
9.3.3 The Seller receives IP address information about the visitors of the website www.tapetenshop.lv. This information is not used to identify the visitor.
9.4 The Seller is not responsible for the information provided in public form on the Customer's website
10. Purchase procedure
Step 1: use the "Add to cart" button to select the required items and go to the cart;
Step 2: Read the terms of use and tick if approved
Step 3 :. choose the desired delivery method
Step 4: Click "Checkout"
Step 5: Fill in the simple form: enter your contact information, choose your preferred payment method and delivery, confirm your order
Step 6: You will be contacted shortly by our staff to confirm and clarify the details
11. Discount code
Discount code - a combination of letters or numbers that gives the User the right to purchase the product even cheaper. Discount codes have an expiration date specified when they are issued.
12. Other provisions
12.1 The relationship between the Customer and the Seller is regulated by the legislation of the Republic of Latvia.
12.2 In case of any questions or disagreements, the Customer by phone or e-mail www.tapetenshop.lv. All parties to the dispute shall, as far as possible, be settled by negotiation. If no agreement is reached, the dispute will be submitted to a court in accordance with the legislation of the Republic of Latvia.